Troubleshooting Order Issues: Payment Rejection and Declines

Troubleshooting Order Issues: Payment Rejection and Declines

If you're having trouble placing an order and receive a notification that it cannot be accepted, the issue is likely caused by one of the following reasons:

Common Reasons for Order Declines

• Unable to Accept Your Payment:
  • Ensure your credit card details, and billing information are entered accurately.
  • Contact your bank to verify your details or to check why the transaction may have been rejected.
• Bank Rejects the Payment:
  • If your payment is declined, it may be due to your bank rejecting the request.
  • Common causes include:
    • Insufficient funds
    • Suspicious activity flagged by the bank.
  • Contact your bank to authorize Perfect Gift purchases.
• Order Limit Reached:
  • You may have exceeded the maximum allowed purchases. Refer to our order limits for more information.
• Unable to Accept Orders from Your Account:
  • To prevent fraud, our system closely monitors for suspicious activity, which may occasionally result in legitimate orders being declined.
• International Orders:
  • Perfect Gift can only process orders that are placed within the USA.
  • Orders placed from outside the US or using international payment methods cannot be processed