I have not received my card

Gift card not yet received? 

Shipping delays are the most common reason a gift card has not been received. We’ll review other common reasons a gift card has not yet been received. 

Good news - it's easy to check your order status online 24/7 at Check Order Status. Make sure your order has not been cancelled. 

Physical or Plastic Gift Cards

Physical/plastic gift cards are sent via the shipping method the buyer/purchaser selects during checkout (USPS or FedEx). They may be delayed due to the shipping provider (holidays, weather, etc.), especially with USPS.

Orders processed before 4 pm EST Monday-Friday usually ship the same day. 

Orders processed after 4 pm EST Mon-Fri, on weekends, or on U.S. holidays are printed and shipped the next business day.

Tracking for physical/plastic gift cards

• FedEx 2-Day or Overnight: 
  • You will receive a tracking number by email. 
  • You can also find your tracking number on the Check Order Status page.
• USPS First-Class Mail: 
  • Delivery updates appear in the Status section. 
  • If the order status says Out for Delivery, the gift card is with the recipient’s local post office for delivery and should be delivered within 1-2 business days.
  • If the order status says Shipped, that means the order has left our facility in Pittsburgh, Pennsylvania. It may be out for delivery because order status changes rely on the USPS scanning, which does not always happen. 

Shipping and USPS

• Tracking is not available for USPS deliveries. 
• Per the USPS, orders sent via USPS should arrive within 5 business days from the ship date. 
  • However, please allow up to 10 business days for USPS delivery. Unfortunately, delays are common - and many of us have first-hand experience with USPS delays.  
  • If your physical/plastic card still has not arrived after 10 business days, please contact our support team with the order number and shipping address.
  • If we refund a physical card and then it arrives, it cannot be reactivated.

Virtual, Digital or eGift Cards

Virtual/digital/eGift cards are typically sent by email or text within 15 minutes (7 days a week). Delivery can occasionally be delayed up to 4 hours.

You can check your order status online 24/7 at Check Order Status. Make sure your order has not been cancelled.

If the virtual/digital/eGift has not yet been received, try the following:

• Verify the recipient’s email or phone number
  • The recipient’s information is on the order confirmation email you received. 
  • If you see the email or phone number is incorrect, contact customer support.
• Check email folders
  • Check spam and junk folders.  
  •  Look for an email from hello@send.perfectgift.com or specialdelivery@perfectgift.info.
• Resend your eGift
  • When you check the order status, you can resend the eGift by following the instructions HERE.
• Business email addresses
  • Some company email systems block our messages. 
  • If the eGift was sent to a work email, ask the purchaser to contact us to update the recipient email to a personal address.

Thanks for choosing Perfect Gift. We’re happy to help.