I have not received my card

Haven't received your card?

Learn more about our gift card deliveries below or easily see the status of your order here:

Check Order Status

Plastic Cards

Our plastic Visa and Mastercard gifts are mailed via the selected shipping method (FedEx or USPS) when an order is placed. Orders that are processed before 4 pm EST on a business day will print and ship the same day! All other orders will be shipped on the following business day (Monday - Friday).

Shipping Method and Tracking:

• FedEx 2-Day or Overnight: A tracking number will be issued via email, allowing you to trace your order on the FedEx website.
• USPS First-Class Mail: The delivery status will be displayed under the 'Status' section. If the status reads 'Out for Delivery', it means the package has been delivered to the local post office and will arrive shortly.
• Disclaimer: Delivery status updates are sourced from USPS. While we strive to provide accurate information, we cannot guarantee its accuracy.

If your plastic card has not arrived at the intended location within the estimated timeframe, please contact our support team for further assistance. Please include the order number and mailing address when contacting us. For USPS shipments, we suggest waiting a few extra days for your card to arrive.

eGifts

Virtual Visa and Mastercard gift cards are typically sent via email within 15 minutes! All orders require a manual review which may delay delivery for up to 4 hours.

• Search your email: Look for a message from hello@send.perfectgift.com, as your eGift may have been sent to a spam or junk folder.
• Business email domain: If the eGift was sent to a business email domain and has not yet been received, your company might be blocking our message. In this case, we suggest having the purchaser of this eGift contact us to change the recipient's email address to a personal email.
• Resend eGift: If an eGift has not yet been received, you can have your eGift resent by following the instructions in found here.