Check the status of your order

For the latest updates on your order, please visit this page to track its status. Here, you'll find real-time status updates along with detailed delivery information.

How to Check Your Order Status

1. For Registered Users:
   • Log in to your account on our website.
   • Enter your order number and the email address used to place the order.
   • View your order history under the account tab for detailed order status.
2. For Guests:
   • Check your email for additional information regarding your order.
   • If you've received a tracking number (for FedEx deliveries), use it to trace your package on the FedEx website.
   • For USPS first-class mail, the delivery status of your package will be displayed under the status section.

Order Status Meanings:

• "Pending Email Verification":
  • Please click on the 'Verify my email' button in the email you received after you placed the order.
  • This verification ensures the safety and authenticity of your transaction and confirms you have access to the email address you used to place the order.
• "Pending Review":
  • PerfectGift.com's system is reviewing your order and card details for safety and authenticity.
  • Verifying any custom card art to ensure it's safe.
• "Pending":
  • Your order is being prepared to print and/or email your gift cards.
  • This is the final step before PerfectGift.com fully processes your orders.
  • Virtual Visa and Mastercard gift cards are typically sent via email within 15 minutes! All orders require a manual review which may delay delivery for up to 4 hours.
• "Processing":
  • Your order is going through payment processing, and your gift cards are being created!
  • The gift cards on your order may be in different statuses based on their individual creation and printing status.
• "Completed":
  • Your order has been printed/emailed to your recipients!
  • Physical gift cards are either mailed on the same business day if the order is processed before 4PM ET, or the following business day.
  • eGift cards are emailed immediately following order processing, regardless of business day.
• "Canceled":
  • Your order was not able to be processed and was subsequently canceled.
  • Any payment authorization made for this order has been canceled and will disappear from your credit card statement within 5 business days.
• "Refunded":
  • Your order has been completely refunded.
  • The total amount refunded is displayed next to or below your order total.

Important Notes

• If you have not received your order but see a "delivered" status, it means the package has been delivered to your local post office and will arrive shortly.
• Virtual Visa and Mastercard gift cards are typically sent via email within 15 minutes! All orders require a manual review which may delay delivery for up to 4 hours.
• If you chose FedEx as the delivery method, a tracking number will be issued for your reference.
• For USPS first-class mail, delivery status will be displayed under the status section.

Need Further Assistance?

If you have any questions or need further assistance, please feel free to contact us. We are here to help ensure you have a seamless experience using your card.