Verifying Your Identity (One-Time Passcode) for refund or card replacement

Summary: To protect your account, the portal sends a one-time passcode (OTP) that you enter to confirm it’s really you before a request is processed.

You will be requested to securely submit a request fro a refund or card replacement via  Refund and Card Replacement Requests

How it works

• A code is sent to the phone number or email on file for your order or card.
• Enter the code in the portal to continue. Codes are time-limited.
• You’ll be asked for a code for any request that can proceed. Some clearly-ineligible requests (for example, an order already refunded or a card already used) may be declined right away without sending a code.

If you don’t receive a code

• Make sure you’re using the phone/email associated with the order or card.
• Request the code again after a short wait.
• If the contact info on file is outdated or you can’t receive the code, contact customer service — for security, requests can’t be completed without verification.