Viewing Transaction History and Disputing Unauthorized Charges

Viewing transaction history and disputing unauthorized charges

NOTE: If you have a gift card from a merchant or specific brand, such as Target or Sephora, you will need to contact that merchant directly for the transaction history. 

Visit the Check Balance page to view your transaction history for a Visa or Mastercard issued by PerfectGift.com.

• Enter your 16-digit card number. 
   
• Enter the 3-digit CVV. 
   
• Click Check balance. 
   
• Scroll down to view your transaction history (example below).

Steps to dispute unauthorized charges

Gift cards are most similar to cash. 

Unlike a credit card, gift cards are entirely under the control of the person with the card number. This is why it is critical to safeguard your gift cards.

Due to the cash-like nature of gift cards, there is no mechanism for 'disputing' or 'charging back' a purchase made with a gift card.

If you see a suspicious charge:

• Identify any unauthorized charges
  • Note the merchant’s name and any contact information.
• Contact the merchant
  • Reach out using the provided info to request a refund.
• Processing time
  • If the merchant processes a refund, allow up to 10 business days for funds to be restored to the gift card balance. 

Customer support assistance

• Card Hold
  • We can put a hold on the card if requested. 
• Card Replacement
  • We can replace the card if needed. 
  • A $5 processing fee will be taken from the balance in order to replace the card (applies to both physical and digital).
• Limitations
  • PerfectGift cannot dispute or refund charges as a gift card is not a credit card, and we are not a bank. You will need to contact the specific merchant.

Important information

• Treat Like Cash
  • Gift card funds are controlled by whoever has the card information.
• Keep it Secure
  • Safeguard your gift cards and gift card information to prevent unauthorized transactions.
• Cardholder Responsibility
  • You are responsible for managing and safeguarding the card and its funds. For more information, reference the Cardholder Agreement. 
• No Guaranteed Refunds
  • PerfectGift, LLC cannot ensure any unauthorized charges will be restored.