Viewing Transaction History and Disputing Unauthorized Charges

How to View Your Transaction History

• Access Transaction History click here.
• Enter your Gift Card Information (for Store Branded Gift Cards please visit the merchant site)

Steps to Dispute Unauthorized Charges

1. Verify Balance: Check your card's balance.
2. Review Transactions: Scroll down to review your transaction history.
3. Identify Unauthorized Charges: Note the merchant's name and any provided contact information (website or phone number).
4. Contact the Merchant: Use the provided information to reach out to the merchant and request a refund.
5. Processing Time: Allow up to 10 business days for the funds to be restored to your card.

Customer Support Assistance

• Suspension/Replacement: Our customer support team can assist by suspending and/or replacing your card if necessary. Minimal fees may apply.
• Limitations: Please note that our customer support team cannot dispute or refund charges directly.

Important Information

• Card Security: Treat gift cards like cash and keep them secure to prevent unauthorized transactions. 
• Cardholder Responsibility: The cardholder is responsible for managing and safeguarding the card and its funds.
• No Assurance of Refund: Perfect Gift cannot guarantee the restoration of all unauthorized charges. 

By following these guidelines, you can manage your card effectively and take necessary actions in case of unauthorized transactions. 

Please note that gift cards are like cash and the funds are controlled by the person(s) who possess the card information. Exercise caution and keep your card secure to prevent unauthorized transactions. The cardholder is responsible for managing and safeguarding their card and associated funds. Perfect Gift cannot assure the restoration of all unauthorized charges.