I am unable to check my balance

I am unable to check my balance

You can check the balance of a Visa or Mastercard issued by PerfectGift anytime, thanks to our online check balance tool.

• Check the card to make sure it was issued by PerfectGift.com. We can only check balances for cards purchased through our site.
  • If your gift card is from another issuer, such as Vanilla Visa, you will need to go to that issuer’s site to check your balance.
  • If you have a gift card from a merchant or specific brand, such as Target or Sephora, contact that merchant directly to check your balance, or follow the directions on that card.

--> Visit the Check Balance page at https://www.perfectgift.com/check-balance 

Or call the number on the back of the card. 

Checking your balance (if you have the 16-digit card number and 3-digit CVV)

• Visit the Check Balance page at www.perfectgift.com/check-balance.
• Enter your 16-digit card number.
• Enter your 3-digit security code (CVV).
• Click the purple Check Balance button.

From email - checking your balance (for a virtual or digital Visa gift card)

If you don’t have your 16-digit code and 3-digit CVV available, go back to the email you received from PerfectGift.com with your Digital Visa eGift.

From the email:

• Click the button.
• Once you are on PerfectGift, enter the 4-digit code from the email. 
• After signing in, you will see your card balance.

What you’ll see

With a displayed balance

With no remaining balance

What to know about your balance

• Displayed balance
  • The balance shown reflects what’s currently available for spending. 
    • This may not include pending charges, unsettled refunds, or pre-authorization holds.
• Refunds
  • If you’re expecting a refund, allow up to 10 business days for it to appear in your balance. 
  • There may be a delay between seeing the refund applied in your transaction history and actually having the refunded amount available for use on the card. It will take a few business days for the balance to be made available. 
• Pending transactions
  • Pre-authorization holds and pending transactions usually settle within 5 business days, depending on the merchant.

Troubleshooting tips if you are unable to check balance

• Card issuer
  • Check the card to make sure it was issued by PerfectGift.com. We can only check balances for cards purchased through our site.
  • If your gift card is from another issuer, such as Vanilla Visa, you will need to go to that issuer’s site to check your balance.
  • If you have a gift card from a merchant or specific brand, such as Target or Sephora, contact that merchant directly to check your balance, or follow the directions on that card. 
     
• Activation
  • Physical or plastic cards must be activated before use. 
    • To activate your card, visit our Activate page at https://www.perfectgift.com/activate.  
  • Virtual or digital cards need to be claimed via email but do not require activation. 
     
• Correct information
  • Doublecheck that you correctly entered the 16-digit card number and 3-digit CVV.