This guide covers two related questions we hear most often: “How do I check the balance left on my PerfectGift+ card?” and “Where is the credit from my linked-card purchase?”
This FAQ applies to consumer orders. If you received a digital gift from a company or organization, this will likely not apply.
Part 1 — Checking your PerfectGift+ balance or status
Where do I check my PerfectGift+ card value or status?
Digital PerfectGift+
To access the status of you gift:
- Login into www.perfectgift.com/login
- Navigate to https://www.perfectgift.com/account/gifts/received
- If you have already selected a redemption option Click VIEW GIFT (If you have not redeemed your gift, it will say “CHOOSE HOW TO USE”)
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Once you have selected VIEW GIFT you will see the redemption history
Physical PerfectGift+
When you redeem your Physical PG+ you will be prompted to select a select a redemption and pick a merchant.
To access the status of you gift:
- Login into www.perfectgift.com/login
- Navigate to https://www.perfectgift.com/account/gifts/received
- If you have already selected a redemption option Click VIEW GIFT (If you have not redeemed your gift, it will say “CHOOSE HOW TO USE”)
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Once you have selected VIEW GIFT you will see the redemption history
It is advisable to retain the card in your possession until your gift is fully redeemed.
Part 2 — Linked-card reimbursements (PG+)
How do PG+ linked-card credits work?
If you redeemed a PG+ gift by linking it to your own credit, debit, Visa, Mastercard, or Amex card, the way it works is:
- You link your card in your Perfect Gift account.
- You make a qualifying purchase at the merchant you selected — for example, the grocery store, restaurant, or retailer your gift was redeemed for.
- Perfect Gift reimburses you for the amount of the gift after the purchase clears.
Reimbursements only happen after you have made a qualifying purchase. They do not get loaded onto the linked card up front.
Where is the credit from my linked-card purchase?
Before submitting a missing-credit request, please confirm:
- Your card is properly linked to your gift in your Perfect Gift account.
- Your linked card has not expired.
- It has been at least 3 business days since your purchase at the selected merchant.
Then follow these steps:
- Sign in to your account at perfectgift.com/login.
- Go to your Dashboard (perfectgift.com/account).
- Click the Where’s My Credit tab (perfectgift.com/account/credit).
- Select the merchant, purchase date, and amount of your purchase, then submit.
Once submitted, Perfect Gift issues the credit immediately. It may take 1–3 business days for the funds to appear in your linked account, depending on your bank.
For a step-by-step walkthrough with screenshots, see the original Where is the credit to my linked card? article.
My purchase is not showing up under “Where’s My Credit.”
If you cannot find the right gift or merchant in the Where’s My Credit form:
- Your card may not be properly linked. Re-link it from your Dashboard. See How to connect your Perfect Gift to your Credit or Debit Card.
- The purchase may have been made at a different merchant than the one your gift was redeemed for.
If everything looks correct and you still cannot submit the request, contact support with:
- The email or phone number on your account
- The merchant name and date of the purchase
- The amount of the purchase
- The last 4 digits of the linked card (do not send the full number)
How long should I wait before contacting support about a missing credit?
- Linked-card credit (initial issuance): wait at least 3 business days after your purchase. Most credits are issued within this window.
Still need help?
If your question is not answered here, our support team is happy to help.
When you contact us, please have ready (whichever applies):
- The email or phone number the gift was sent to
- Your order number (e.g., 22271-2675-5415) or card UID (8-digit alphanumeric code on the back of your physical card)
- The merchant name, purchase date, and amount if you are asking about a missing credit or refund
- The last 4 digits of any linked card involved (never send the full card number by email)
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