How to contact a Customer Support Agent?

Need assistance? Our support team is here to help! Follow the steps below to get in touch with us:

1. Start with Our BOT:
   • Click the chat icon located on the bottom right-hand side of this screen to engage with our BOT.
   • Our BOT is equipped to handle many common queries.
2. Escalate to a Human Agent:
   • If the BOT cannot resolve your issue, a customer support ticket will be generated.
   • This ticket will be forwarded to our dedicated client care team.
3. Provide Detailed Information:
   • When creating a ticket, please provide as much information as possible to facilitate swift assistance from our agents.
   • Details such as your order number, issue description, and any relevant screenshots or documents can be very helpful.
4. Await Response:
   • After submitting your ticket, expect a response via email or phone call within 30 minutes.

Security Reminder: For security reasons, please refrain from sharing your full card number and CVV code in written communication with our support team.

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