How to contact a Customer Support Agent?

How do I contact Customer Support?

Getting support is quick and easy. We’re here to help 24/7. 

We offer a variety of ways for you to get support.

Choose the communication method that works best for you – chat, virtual agent, live agent, or text. Reach us at support@perfectgift.com. 

Support Option – Chat:

CHAT NOW

• Start with our chat feature as it can answer most questions and is here to save you time.
• Click the Chat Now button on this page or the chat icon in the bottom-right corner of your screen to start a conversation. 
• It’s helpful to have your order number or card details available.

Have a bigger issue?

• If the chat agent can’t resolve your issue, it will create a support ticket for you. That ticket goes straight to our customer care team.

Share a few details

• The more details you can provide for that ticket, the better we can help you.
• Please include your: 
  • Order number (if available)
  • Contact information (your email and phone)
  • Short description of the issue
  • Buyer’s email address (if available)
  • Any relevant screenshots or documents

Look for a response

• Once your ticket is submitted, responses are typically within 60 minutes. Ticket and call volumes vary based on time of day and holidays, so we appreciate your patience. 

Support Option - Phone:

Virtual and Live Agents

• You can call our customer support team at (877) 448-4438. 
• Get to know Grace, PerfectGift’s AI chatbot. Grace is here to save you time as our AI is equipped to answer and service most questions 24/7. 
  • If Grace does not have the answer, she will ask for details and create a support ticket that will be handled by our live agents.  
• If a live agent is not available, please request a callback. 
  • We will typically contact you within 60 minutes. Call volumes vary based on time of day and holidays, so we appreciate your patience.

Support Option - Text:

• You can also text our customer support team at (412) 912-4341. 
• You will be asked to reply with your email address, phone number, order number (if available), and any details regarding your support need.
• A request ID (your ticket number) will be provided for your reference.
• We typically respond within 60 minutes. Ticket and call volumes vary with time of day and holidays, so we appreciate your patience.

Thank you for choosing Perfect Gift. We’re here to help.