Scheduled Gifting

Scheduled gifting lets you order a digital gift now and choose the date it is delivered. The gift is sent at approximately 12 PM ET on that date, and your card is charged when you place the order.

The basics

What is scheduled gifting?

Scheduled gifting lets you order a digital gift now and choose a future date for it to be delivered. You pick a date only. The gift is sent at approximately 12 PM Eastern Time (ET) on that date.

How do I schedule a gift?

On a digital gift order page, find the Now / Later toggle next to "Send to." Switch it from Now to Later, then choose a date in the "Deliver Gift On" field. Continue to checkout as usual.

Can I choose the time the gift is sent?

No. You choose the date only. Every scheduled gift is sent at approximately 12 PM ET.

How far ahead can I schedule a gift?

You can choose any date from tomorrow up to 12 months from today. Past dates cannot be selected.

What happens if I choose today's date?

The field changes to "Now" and the gift is sent right away as a regular order. It is not a scheduled order.

Which gifts can be scheduled?

Digital gifts only. Physical gifts and physical gift cards cannot be scheduled.

I don't see the Now / Later toggle. Why?

The toggle appears only on digital gift order pages where scheduling is available. It is not shown for physical products, in the mobile app, or on some business storefronts. If you are on a digital gift page and still don't see it, contact Customer Care.

Can I schedule a gift in the mobile app?

Not at this time. Orders placed in the mobile app are sent right away.

Payment

When is my card charged?

Your card is charged when you place the order, not on the send date. You will not be charged again when the gift is sent.

Why was I charged today if my gift sends later?

Scheduled gifts are paid for at checkout. The charge covers the full order, and the gift is delivered on the date you chose.

Changing or canceling an order

Can I change the date or cancel after I place my order?

No. Once an order is placed, it cannot be edited, rescheduled or canceled. This applies to scheduled and immediate orders. If you need help with an order you have already placed, contact Customer Care.

Can I change the date before I place my order?

Yes. In your cart, select the pencil icon next to the gift to open Edit Cart, then update the Send Date. You can change it any time before you place the order.

I entered the wrong date or the wrong recipient. Can you fix it?

Placed orders cannot be changed on the site, and we cannot promise a fix. Contact Customer Care right away and we will review your options. To avoid this, please doublecheck the date and recipient details in your cart before you place the order.

Ordering multiple gifts

Can I schedule more than one gift at a time?

Yes. You can add up to 100 gifts in the same order form. The date you choose applies to every gift in that form. Gifts added in separate forms keep their own dates.

I scheduled gifts for different dates. Why do I see several dates and several emails?

Each gift has its own send date and is sent on that date. You receive one "gift sent" email for each date. Your card was charged once, when you placed the order.

Tracking your gift

Where can I see when my gift will be sent?

You can find the send date for each gift in your cart, on the order confirmation page, in Order Detail and Order Status, and in your order confirmation email. Order History shows the status Scheduled.

My order says "Scheduled." Is something wrong?

No. Scheduled means your order is paid and the gift is waiting for its send date. Once the gift is sent, the status updates to Claimed or Unclaimed, as with any other gift.

What emails will I receive?

When you place the order, you receive an order confirmation that says "Your gift is scheduled to send on [date]." On the send date, you receive a second email telling you the gift has been sent. Check your confirmation email if you want to know that your order went through.

The gift should have been sent at noon, but it hasn't arrived. What should I do?

Gifts are sent at approximately 12 PM ET. If it is only a few minutes past 12 PM ET, please wait a little. If it has been longer, or the status shows the gift was not sent, contact Customer Care. We cannot promise a specific delivery time.

What happens if my order is declined or canceled during checkout review?

The order is canceled the same way as any other order, nothing is sent, and you see the usual declined or canceled status.

The recipient's experience

Will the recipient know the gift was scheduled?

No. The recipient receives the same email or text message, and the same gift experience, as with any other gift. It arrives on the send date, never before.

Can the recipient receive the gift early?

No. A recipient should not receive anything before the send date. If you or a recipient receive a message early, contact Customer Care.

Links and special features

I clicked a link with a date, but the page showed "Now." Why?

The date in the link was invalid, in the past, out of range, or today's date. Choose Later on the page and pick your date.

Will I get a reminder before the gift is sent?

No. Reminders are not available at this time.

Can I make a gift repeat every year?

No. Recurring gifts are not available at this time.

Still Need Help?

If your question isn't answered here, please contact PerfectGift Customer Support. We're happy to help!