What happens if I return or cancel a purchase made using my gift card?

If you have made a return or canceled a purchase using your gift card, you will be eligible for a refund. This applies to Visa or Mastercard gift cards that are still valid and in the possession of the cardholder. Refunds may take up to 3 to 7  business days to settle and reflect on your card's balance.

In some cases, like hotel and Car rental establishments, the hold may be 30 days.

Helpful Tips:

• Credits from Merchants: Refunds for canceled or returned orders will be credited back to your gift card.
• Discarded Prepaid Visa or Mastercard: If you have discarded your card, a replacement card may be issued in some cases (see Lost or Stolen Cards).
• Discarded Physical Merchant Gift Card: Generally, there is no recourse for discarded physical merchant gift cards. You may contact the merchant for further assistance.
• Discarded Digital Merchant Card: You may request that the original eGift link be resent to your email.
• Expired or Replaced Cards: Refunds cannot be applied to a gift card that has expired or been replaced.