Encountering issues with your gift card or facing difficulties with its acceptance during purchases? If your card is not functioning as expected, here are some common reasons and solutions:
Common Issues:
-
Card Activation:
- Physical Cards: Ensure your physical card has been activated.
- Virtual Cards: These do not require activation.
- Card Expiration: Check if the card has expired. The expiration date is printed on the card.
- Insufficient Funds: Verify the available balance on your card. Insufficient funds may be due to the actual purchase amount or an additional pre-authorization charge by the merchant.
- Merchant Acceptance: Some merchants do not accept prepaid cards. This can vary, so it is best to confirm with the merchant.
Where You Can Use Your Card
- Geographic Restrictions: Our Visa and Mastercard Prepaid Gift Cards are designed for use exclusively within the United States.
- Acceptance: They can be used wherever Visa and Mastercard debit cards are accepted:
Usage Type:
- Plastic Cards: Valid for both in-store and online purchases.
- Virtual Cards: Intended solely for online transactions.
Additional Notes
- Pre-authorization Charges: Some merchants, like gas stations, hotels, and restaurants, may place a pre-authorization hold on your card. This is often a percentage above the purchase amount to ensure sufficient funds for tips or incidentals.
- Check Balance and Transaction History: Always verify your card's balance and review your transaction history for recent charges.
Comments
0 comments
Article is closed for comments.