My PerfectGift Card Is Expired — How to Get a Replacement

Your funds don’t expire — only the physical or virtual card does. This guide walks you through how to get a replacement card so you can continue using your remaining balance.

Good news

The funds on your Visa or Mastercard gift card never expire. The expiration date you see refers to the physical or virtual card itself — not the money on it. You can request a replacement card and keep using your remaining balance.

Which kind of card do I have?

Replacement steps depend on the type of card you have. Use the table below to identify yours:

Plastic Visa / Mastercard — self-service replacement

If you have a plastic card and the balance is more than $5, you can request a replacement yourself in just a few steps:

1. Go to the PerfectGift Check Balance page.
2. Enter your 16-digit card number, 3-digit CVV, and email address.
3. Click “Check Balance.” If the balance is over $5, you’ll see the option to “Request A Replacement Card.”
4. Fill in your name and a U.S. mailing address (no P.O. Boxes), then click “Submit Request.”
5. A new card with a new expiration date will be mailed to you. The $5 replacement fee is deducted from your remaining balance.

Heads up

Once a replacement is issued, the original card is voided immediately for your security — so don’t try to use the old card after submitting the request. It is advisable to hold onto the original card until the new card arrives.

Virtual / eGift card — contact support

Virtual eGift cards can’t be self-replaced through the Check Balance page or via the online chat

Who can request a replacement?

Typically cards can be replaced for cardholders only. In some cases where a card was purchased by a corporate buyer the buyer of the card may need to request the replacement.

What to send us

Email or chat support with the following so we can locate your card quickly:

• The UID — an 8-character alphanumeric code shown at the bottom of the virtual card information screen (example format: 12bc345b).
• The email address originally used to receive or send the gift card.

Security reminder

Please don’t send the full 16-digit card number or CVV by email or chat. We only need the 8-character UID and the email on file.

If you can’t locate the UID on a plastic card, send a photo of the back of the card and we’ll find it.

Replacement card delivery

Plastic replacement cards

• Plastic cards ship via USPS First Class Mail from our facility in Pittsburgh, PA, in a plain white envelope. Please check carefully so you don’t mistake it for junk mail.
• Delivery typically takes 5 business days, and in some cases up to 10 business days during busier periods.
• Orders submitted before 4:00 PM ET ship the same business day. Orders placed after 4:00 PM ET (or on weekends/holidays) ship the next business day.
• USPS First Class Mail does not include tracking. Once your card leaves our facility, we can’t provide live status updates.

Virtual replacement cards

• Virtual replacements are sent to the email address you confirm with our team — usually within the same business day after we receive the UID(s).
• Please check your inbox, spam, and junk folders. If you can’t find the replacement email, let us know and we can resend or update the delivery email.

Fees, balances, and limits

• The replacement fee is $5.00, deducted from your card’s remaining balance. It applies to both plastic and virtual replacements.
• Your card must have more than $5 remaining for a replacement to be issued. Cards with $5 or less are unfortunately below the cost of issuing a new card.
• Funds can’t be added to the replacement card — it carries only the remaining balance from your expired card.
• Replacement cards can’t be reloaded and aren’t eligible for further extensions once they themselves expire (the same replacement process applies).

Edge cases and common questions

My card’s expiration date hasn’t passed, but it’s declining as “expired.”

This can happen on the last day of the expiration month due to processing time-zone timing. Contact support with your UID — we can verify the status and issue a replacement if appropriate.

My card was a “Perfect Gift Plus” or had a redemption deadline.

Some corporate-issued cards have a redemption deadline (the date by which the card must be redeemed). After that date the card may not be reissuable. Contact support with your UID and we’ll confirm whether reissue is possible.

I had multiple cards expire — do I need a separate ticket for each?

No. You can include all UIDs in one message, and we’ll replace them together. Each card incurs its own $5 fee, deducted from that card’s balance.

Does this apply to merchant or store-specific gift cards?

No. Store-specific or merchant gift cards typically don’t expire, and are governed by that merchant’s terms. If you’re having trouble with one, please contact the merchant directly.

Related articles in our Help Center

• My gift card is expired, what do I do? — the canonical self-service walkthrough for plastic replacements.
• How do I get a replacement card? — covers replacement basics for lost, stolen, expired, and compromised cards.
• Re-Issue Expired Gift Card — step-by-step reissue instructions for plastic cards.
• Refund or replace an expired card — short video walkthrough.
• Open-loop card expiration options — short video on how Visa/Mastercard expiration works.
• Are there any fees? — full fee schedule, including replacement fees.
• Common reasons your gift card is not working — helpful if the card isn’t actually expired but is being declined.
• My card was lost or stolen — same $5 replacement process, different starting point.

Still need help?

Our team is happy to help with your replacement. Please reach out through the PerfectGift Help Center with:

• Your card UID (8-character code) — or a photo of the back of a plastic card if you can’t find it
• The email address the card was originally sent to or purchased under
• Whether you want a plastic or virtual replacement
• For plastic: a U.S. mailing address (no P.O. Boxes)