Troubleshooting Order Issues: Payment Rejection and Declines
If you're having trouble placing an order and receive a notification that it cannot be accepted, the issue is likely caused by one of the following reasons:
Common Reasons for Order Declines
-
Unable to Accept Your Payment:
- Ensure your credit card details and billing information are entered accurately.
- Contact your bank to verify your details or to check why the transaction may have been rejected.
-
Bank Rejects the Payment:
- If your payment is declined, it may be due to your bank rejecting the request.
- Common causes include:
- Insufficient funds
- Suspicious activity flagged by the bank.
- Contact your bank to authorize Perfect Gift purchases.
-
Order Limit Reached:
- You may have exceeded the maximum allowed purchases. Refer to our "Order Limits" for more information Order-limits .
-
Unable to Accept Orders from Your Account:
- To prevent fraud, our system closely monitors for suspicious activity, which may occasionally result in legitimate orders being declined.
Next Steps
- Verify Billing Information: Double-check that all the billing details you entered are correct.
- Contact Your Bank: Reach out to your bank to resolve any issues or authorize your transaction.
Still need help?
Please reach out via chat or email support@perfectgift.com :
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