Create a Custom Gift Card Design with AI

What is “Create with AI”?

“Create with AI” lets you generate a one-of-a-kind custom image for your gift card by typing a description. The AI produces a print-quality design based on your words — no design experience needed.

How do I create an AI-generated gift card design?

1. From the Customize Design modal, select “Create with AI.”
2. Type a description of your image (up to 200 characters) — e.g., “a sunset over mountains in watercolor style.”
3. (Optional) Select a Style from the list below the prompt (Oil Painting, 3D Render, Retro Pop, Watercolor, Vintage, Minimalist) to guide the design.
4. (Optional) Upload a reference photo (under 5MB) from your device to inspire the AI.
5. Click “Create Image” and wait a few seconds for your design to generate.
6. Review the result, then click “Accept” to use it or “Regenerate” to try again.

Can I upload a photo as a reference?

Yes. You can upload a personal photo (under 5MB) directly from your device to use as a visual reference alongside your text description. The AI will use both to generate an illustrated card image.

My prompt was blocked. What should I do?

All prompts go through an automated content filter before generation. Prompts are blocked if they contain:

• Offensive, violent, or explicit language
• Brand names, trademarks, or logos
• Celebrity, public figure, or fictional character names
• Political or religious references
• Personal information (phone numbers, addresses, URLs)

To fix this: Rephrase your description using generic subjects and art styles. For example, instead of a character name, describe the scene or mood you’re going for.

How many AI images can I generate?

The limit resets automatically after 24 hours. Log in to get the higher limit. Limits cannot be manually reset.

Is there a fee for using AI image generation?

Yes — a $0.50 AI customization fee is added to your order when you use an AI-generated image. It appears as part of the “Personalization” line item at checkout.

The fee also appears on your order confirmation and invoice email.

Why was my Visa Physical order cancelled after I placed it?

Visa Physical orders with AI-generated designs go through a manual compliance review after purchase. If the artwork is rejected, your order will be cancelled and you’ll receive a notice.

Common rejection reasons:

• The image resembles a brand logo, trademark, or copyrighted design
• The image depicts a celebrity, public figure, or fictional character
• The image contains content that violates policy

What to do: Place a new order with a revised prompt — focus on generic scenes, colors, and art styles rather than specific people, brands, or characters. A full refund (including the AI fee) is issued for cancelled orders.

What’s not supported?

• AI image generation on business card orders
• AI image generation for greeting card or card insert designs
• Text within AI-generated images — the AI is designed to produce image-only designs
• Recovering deleted AI images — unused images cannot be restored after 48 hours