What is “Create with AI”?
“Create with AI” lets you generate a one-of-a-kind custom image for your gift card by typing a description. The AI produces a print-quality design based on your words — no design experience needed.
How do I create an AI-generated gift card design?
- From the Customize Design modal, select “Create with AI.”
- Type a description of your image (up to 200 characters) — e.g., “a sunset over mountains in watercolor style.”
- (Optional) Select a Style from the list below the prompt (Oil Painting, 3D Render, Retro Pop, Watercolor, Vintage, Minimalist) to guide the design.
- (Optional) Upload a reference photo (under 5MB) from your device to inspire the AI.
- Click “Create Image” and wait a few seconds for your design to generate.
- Review the result, then click “Accept” to use it or “Regenerate” to try again.
Can I upload a photo as a reference?
Yes. You can upload a personal photo (under 5MB) directly from your device to use as a visual reference alongside your text description. The AI will use both to generate an illustrated card image.
| Note: Social media photo imports are not supported — upload directly from your device only. Files over 5MB will be rejected. |
My prompt was blocked. What should I do?
All prompts go through an automated content filter before generation. Prompts are blocked if they contain:
- Offensive, violent, or explicit language
- Brand names, trademarks, or logos
- Celebrity, public figure, or fictional character names
- Political or religious references
- Personal information (phone numbers, addresses, URLs)
To fix this: Rephrase your description using generic subjects and art styles. For example, instead of a character name, describe the scene or mood you’re going for.
How many AI images can I generate?
| Account Type | Daily Limit |
| Guest (not logged in) | 3 attempts per 24 hours |
| Logged-in user | 6 attempts per 24 hours |
The limit resets automatically after 24 hours. Log in to get the higher limit. Limits cannot be manually reset.
Is there a fee for using AI image generation?
Yes — a $0.50 AI customization fee is added to your order when you use an AI-generated image. It appears as part of the “Personalization” line item at checkout.
| Card Type | Total Personalization Charge |
| Visa with AI image | $1.50 ($1.00 personalization + $0.50 AI) |
| PG+ closed-loop with AI image | $0.50 |
| PG+ brand card with AI image | $0.50 + $1.95 processing |
The fee also appears on your order confirmation and invoice email.
Why was my Visa Physical order cancelled after I placed it?
Visa Physical orders with AI-generated designs go through a manual compliance review after purchase. If the artwork is rejected, your order will be cancelled and you’ll receive a notice.
Common rejection reasons:
- The image resembles a brand logo, trademark, or copyrighted design
- The image depicts a celebrity, public figure, or fictional character
- The image contains content that violates policy
What to do: Place a new order with a revised prompt — focus on generic scenes, colors, and art styles rather than specific people, brands, or characters. A full refund (including the AI fee) is issued for cancelled orders.
What’s not supported?
- AI image generation on business card orders
- AI image generation for greeting card or card insert designs
- Text within AI-generated images — the AI is designed to produce image-only designs
- Recovering deleted AI images — unused images cannot be restored after 48 hours
Still need help? If you’re not seeing the “Create with AI” option on a supported card type, or running into an issue not covered here, contact our support team. |
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