You can add a personal audio or video message to a Perfect Gift digital gift, in addition to a free text greeting. This article covers how it works, what it costs, and answers to common questions.
How to add an audio or video message
- On the order page for your digital gift, find the Add Audio or Video Message section.
- Tap Audio ($2.00) or Video ($4.00).
- Choose how you want to create the message:
- Library – pick a pre-made message
- Record – record it live
- Upload – upload a file you already have
- AI – generate a message with AI
- Preview your message, then attach it.
You can also add a free Text Greeting along with your audio or video message.
Note: This feature is rolling out gradually. If you don't see the Audio or Video option on your order page, it isn't available for your gift yet. There's nothing wrong with your order — check back on a future visit.
Frequently asked questions
Can I add both audio and video to the same gift?
No. A digital gift can carry one or the other, not both. If you've already added an audio message and then choose Video (or the reverse), the new message replaces the old one. A Text Greeting can still be included with either.
How much does it cost?
Audio message: $2.00. Video message: $4.00. Text Greeting: free. If you create your message using AI, an additional AI fee applies: $1.00 for AI audio, $1.50 for AI video. These fees are charged at checkout along with your gift purchase, and refunded if your order is refunded.
What file types and lengths are supported?
Audio: MP3, WAV, M4A, AAC, OGG, or WebM — up to 50 MB and 2 minutes long.
Video: MP4, MOV, or WebM — up to 500 MB. Videos are trimmed to 2 minutes and compressed for playback.
Live recordings are limited to 2 minutes.
My file upload failed. What do I do?
Try a shorter or smaller file in one of the supported formats, or refresh the page and try again. If the problem continues with a supported file, contact support.
How does the AI message option work?
AI audio prompts can be up to 500 characters (800 for song lyrics) and can generate voice, music, or an instrumental. AI video prompts can be up to 200 characters and generate a short clip (about 10 seconds). You can generate up to 3 AI messages per 24 hours. AI-generated content is filtered to keep it family-friendly.
Can I preview what my recipient will see?
Yes. Tap Preview on the order page to open Your Recipient Preview, which plays your audio or video message exactly as your recipient will see it. This is a preview only — nothing is sent and no gift is redeemed.
Can I change or remove my message after I've already paid?
Before you complete your order, you can remove or replace your message in your cart at no charge beyond any fee difference. Once your order is placed, the message can't be changed through the website. Contact support if you need help.
Where can I listen to or watch my message again after ordering?
If you're logged in, go to Order History and open your gift's details to replay your message. The public Order Status page (used by guests) shows your order and fees but does not play the message — if you placed your order as a guest and need help, contact support.
Will my message appear in my confirmation email?
No. Your confirmation email shows your order and any fees, but does not include the audio or video message itself.
What will my recipient see when they open the gift?
Your recipient will see a gift-opening animation, and then your audio or video message plays along with any text greeting you added. They can replay the opening animation using the Replay Gift Opening link.
Can I add an audio or video message to a Digital Visa gift or a corporate (business) gift order?
No. Audio and video messages are only available for digital Perfect Gift and participating closed-loop brand gifts. They aren't available on Digital Visa or other open-loop gift cards, or on corporate (B2B) orders.
Can I get the message fee refunded?
If your order is refunded, the message fee is refunded along with it, subject to normal refund review.
How long is my message kept, and can I have it deleted?
Please contact support with questions about how long your message is retained.
Still need help?
Contact Perfect Gift support and we'll be happy to help.
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